Friday 1 May 2009

Customer Service Review: Flickr

Business: Photo website

Location: n/a
Website: http://www.flickr.com

The Situation:

I signed up with Flickr forever ago, back when I had 6 email addresses and was still in a different country. And then it lay dormant for a couple of years while I whittled my email addresses down to just 3 or so.

Come 2009, and for some inexplicable reason, I find the need to reclaim my Flickr account, but *gasp* it's linked to one of my dormant email addresses that no longer exists! Shock! Horror! You'd think that, that's it, my Flickr account is gone and unreclaimable, but you'd be wrong.

I emailed Flickr's Helpdesk, and in less than 2 days, someone had emailed me with a solution. It didn't work, but they tried. When it didn't work, it was escalated to someone with more power, and BAM! in less than 5 days, I have my Flickr account up and running again. How awesome is that?

The Verdict:

If only Malaysians were this efficient. You'd never think that a website with so many users could be so efficient, but they are. The CFA people could learn a thing or two from them.

5 Stars, Flickr! Also, tried to reply to the email to say muchos gracias, but it was a donotreply, so THANKS FLICKR. Hearts.

Thursday 30 April 2009

Calorie Demons: Chilli's Grill & Bar

Depressing, isn't it?

Source: Chilli's

http://icanhascheezburger.com/

May Day

Tomorrow's Labour Day. Awesome. I really need the break. I bet most Malaysian workers are thinking the exact same thing, "Another meaningless public holiday. Life is good."

So what are we actually celebrating/observing on Labour Day, a.k.a. May Day? According to Wikipedia, there's all kinds of reasons, ranging from what I suspect Malaysia thinks it is, i.e. a day of celebration for the achievements of its labourers, to pagan celebrations of fertility (which, as we all know, is always the underlying reason for holidays), to an olden-times version of St Patrick's Day involving a lot of dancing around poles and stealing them from other villages. It's even been attributed to the Virgin Mary.

And yet, Malaysians make a big fuss over cultural holidays. I think it's a whole issue of what the media decides to make a big fuss of. Power to the people, not the media. Take the initiative and read. Find things out for yourself. Don't be sheep.

I think I've lost the point of this blog entry.

Wednesday 29 April 2009

Echo Park fashion show @ Megamall


Props to KL Drumline Corp, ECX and the other b-boy group whose name I forgot (sorry). It was a pretty entertaining show. My Poh-Poh was rockin out to the music and the beat.

Tuesday 28 April 2009

Man cuts off finger, eats it

Seriously. From Reuters: Man cut off finger to protest overdue wages:

BELGRADE (Reuters) - A Serbian union official who chopped off his finger and ate it in a protest over wages that in some cases have not been paid in years, said Monday he did it to show how desperate he and other workers were.

"We, the workers have nothing to eat, we had to seek some sort of alternative food and I gave them an example," Zoran Bulatovic told Reuters. "It hurt like hell."

Bulatovic, a union leader at the Raska Holding textile factory in Novi Pazar in southwest Serbia, used a hacksaw to cut off most of his left-hand little finger Friday.

Bulatovic said he decided to act after his deputy, "a single mother of three, was the first to say she would cut off her finger. I could not allow her to do that," he said.

State-owned Raska Holding was a major textile producer in the late 1980s with a workforce of 4,000. It suffered during the collapse of the former Yugoslavia in the 1990s and a loss of markets and mismanagement during a decade of wars and sanctions led to massive job cuts, leaving the company with just 100 workers.

Some employees have not been paid for years, only collecting social benefits, like free medical care.

About two dozen workers went on a 19-day hunger strike last year. They want the company's debt to be swapped for state-held equity and a welfare program for those nearing retirement.

Bulatovic said his comrades will not back down from their demands, but they will postpone planned self-mutilations at least until talks with government officials in Belgrade expected Tuesday.

First of all, WTF?! Secondly, gross.

And finally, this brings up a point that I've been thinking about lately. One day I was driving home at night and stopped at a light and I saw a homeless man sleeping on a shopfront. I sat there deciding if there was enough time for me to run out and give him RM5, and if it was a good idea, and if I'd get robbed/kidnapped in the process, and a multitude of other things. And then the light turned green, and that was the end of that.

But it begs the question of why I was more willing to give money to this person who did nothing and would probably continue doing nothing as opposed to the good people who walk around Bangsar trying to sell stuff.

I think because we sympathise more with the helpless (or faux-helpless) that we're willing to help them, but the second they look semi-presentable, they're ignored, and the outcome is that those who manage to drag themselves over the poverty line by fighting tooth and nail are then neglected when they're in real need. And now that we're in a recession, the poorest of the poor suffer, but so do they, and yet they're still neglected.

So what are we supposed to do? Keep giving money to the poorest of the poor, where giving $1 means you'll have to keep giving $1 for them to live; or give money to the marginal, where giving $1 means there could be a point where they can live on their own?

I hate the gray areas of life.

Really? It was that good?

From BBC: Woman held for noisy sex 'breach':

A woman has been remanded in custody accused of breaching an Asbo banning her from being noisy during sex.

Neighbours complained of hearing Caroline Cartwright, 48, groaning and her bed banging against the wall at her home in Washington, Wearside.

Earlier this month she was given a four-year Asbo banning her from making excessive noise anywhere in England.

But she appeared in court on Monday, charged with three breaches of her Asbo in just 10 days.

She was remanded in custody until 5 May.

Cartwright was convicted of five breaches of a noise abatement notice on 17 April and fined £515.

But Houghton le Spring Magistrates' Court heard police arrested her on 18 April, on 22 April and again on 26 April, after reports from neighbours she was flouting the ban with her husband Steve.

Prosecutor Claire Ward said neighbours complained to police about early morning noises including shouting and groaning coming from the Cartwrights' home in Hall Road, Concord, Washington.

Cartwright elected to be tried by jury and the case will be transferred to Newcastle Crown Court at a later date.

They should also prosecute her for wasting taxpayers' money on frivolous cases.

Monday 27 April 2009

Customer Service Review: Borders Bookstore

Business: Bookstore
Location: Berjaya Times Square; The Curve
Website: http://www.berjaya.com/berjayabooks.htm

The Situation:

I'm looking for The Biggest Loser Cookbook, because I'm going to be on study leave for 1.5 weeks and I thought I'd cook at home. I'd heard that the book has simple recipes with simple ingredients as opposed to those ingredients where most people go "... what?"

So of course I go to the website of my favorite bookstores, in order of preference: MPH, Times and Borders. MPH and Times are pretty easy, with simple and user friendly websites that allow searches of the stores' inventories online by Title, Author, etc. Now comes Borders.

Borders doesn't really have a website. Not only that, the crap website that it does have doesn't give you the phone numbers of all the two stores that they have, which as I understand is way too difficult to put down two phone numbers. So nevermind, I call the number that they do have and ask for the number of their other branch which isn't situated in such a ridiculously inconvenient spot, and I get it easy enough.

So get this: not only do they have a crap website and only 1 phone number, they also have a phone system that doesn't put you on hold when the customer service officers are busy. If you happen to call and the lines are engaged, you just have to call back and try your luck!

That's ridiculous!

Verdict:

I know that Berjaya Group has a history of low levels of customer service, but just once I'd like to be surprised. The verdict is a 1 star customer service level for a purportedly 5 star brand name and outlet.

To data plan, or not to data plan?

My Nokia E71 (white, so pretty) has opened up whole new worlds to me. Things I've done with it so far:

  1. Hooked up my 3 Gmail accounts to update whenever I'm around my home network.
  2. Installed MSN.
  3. Installed mIRC.
  4. Installed the 'Go To' function on Nokia Maps.
  5. Pimped it out with themes.

So now I'm deciding on the pros and cons of going with a data plan. Last month, my bill came to about RM10 less than it would have been if I signed up with a data plan. So I'm thinking, "isn't RM10 worth it to pay for unlimited access?"

Pros:

  1. Unlimited internet access.
  2. Realtime tweets.
  3. Unlimited internet access.
  4. Realtime emails.
  5. Unlimited internet access.

Cons:

  1. Unlimited internet access.
  2. Realtime emails.
  3. --- productivity

Sigh.

Good old fashioned disfunctional families

From The Star: Sex affair just to spite parents:

KUALA LUMPUR: More underage girls are having sex to get back at their parents for neglecting them.

This startling information was revealed by police who said that the girls had initially claimed they were raped but later admitted to have consented to sex with their boyfriends.

Statistics compiled since 2005 showed that the number of girls below 16 years old who are sexually active has been increasing every year.

The study also revealed that an alarming 60% of girls between the ages of 13 and 15 had sex because they “wanted revenge” on their parents. Sex with a girl aged under 16 is classified as statutory rape under the Penal Code.

The girls, largely from urban areas, confessed that they had befriended men as they were angry with their parents for subjecting them to emotional and physical “abuse”.

While some had sex with men just to get back at their parents, others were coerced into it by the very men they had turned to for solace, said Asst Comm Suguram Bibi Munshi Deen, head of the Sexual Abuse and Children’s Division at Bukit Aman.

Noting that teen rape had risen since 2005, she said that the victims – mostly from cities and major towns in Selangor, Johor and Kedah – usually ended up pregnant.

“We are not pointing a finger or exposing the private lives of families but the public must realise what is happening,” said ACP Suguram Bibi.

“Children, teenagers and youths are our future leaders and we as adults, parents or guardians must guide and instil in them right and proper values.”

Statistics from 2005 to 2008 showed 75% of the rape victims were below 18 years old and at least 60% of the girls were below 16. Boys below 18 made up between 8.4% and 13.6% of the “rapists”.

The study also showed that teenagers got bored easily, craved attention or wanted the freedom to express themselves.

ACP Suguram Bibi said parents should educate sons to respect the opposite sex and not take advantage of them.

“We also found that some boys were challenged by their peers and forced to commit sex acts to prove that he was one of the gang and to stop being ridiculed.”

Yep. There's nothing like a few orgasms to get back at your parents.

That said, kudos to the Assistant Commissioner for coming out and addressing a 'taboo' issue so that Malaysians are hopefully more aware.

Twittered

FYI: I'm officially on twitter. http://twitter.com/[my full name, no spaces].