Customer Service Review: Room Service Deliveries

Business: Delivering food from restaurants
Location: No. A-3-1, Jalan Sri Hartamas, 50480 Kuala Lumpur
Website: http://www.roomservicedeliveries.com

The Situation:

On May 1, 2008, Room Service Deliveries released a new menu with updated menus from existing and new restaurants. I began to ask them for menus before May 1, when they promised they would send me the new menu the second it came out.

Come May, nothing was in my mailbox. I called them to ask them for it when I ordered food. They told me the butler would bring it. Did he? Nope.

A while later, I tried to order from them but their website was outdated, so I got frustrated and just asked for a menu. Did it come? Nope.

On Monday, May 16, 2008, I received an SMS from Room Service Deliveries telling me that I had received a new menu with coupons. Was there anything in my mailbox? Nope. So I called them again, and a nice lady named Ati told me I'd receive it at the latest by Wednesday.

Today, Thursday, I came home thinking I could chill and order room service. Could I? Nope. Because there was no goddamn menu in my mailbox. I thusly proceeded to call Room Service Deliveries and tell the manager in no uncertain terms that I, a customer, had repeatedly asked for a menu, which their business depended on, and I had not received it.

He sent me a menu within half an hour while I was in the shower. Just one. Apparently when I said, "Send me five so that if I lose one, I'll never have to ask for one again", he thought I was kidding. I wasn't.

I forayed down to the mailroom and pilfered the two copies that my neighbor got. Two. My neighbor. Right next door. Got two. I got none after asking for like 5x.

Plus points:

• Them peeps are always polite.

Minus points:

• Them peeps are also always stupid, and 1 unit of stupid = 100 units of polite, so they lose.

The Verdict:

I wouldn't depend on Room Service Deliveries as your only source of food. You'd probably starve before they got it to you, while your neighbor gets 4 free meals.

Back to Civilisation

So here's the sitch: This technology-addicted clean-toilet-loving drive-everywhere-preferred purebred city girl has officially gone hardcore camping and survived, with these people.

What do I mean by hardcore camping? I mean sleep on the ground, no tents provided, no basic toilet facilities other than a hole in the ground and a little shovel, army rations for food, and no soap because it's non-biodegradable (said the people who lit a bonfire for decorative purposes in Malaysia).

And yes, I survived it. Now, whenever people say that I am one of those people who can do these things, I can say, "Yes, that's right. I can do these things." Now, my backup plan of becoming a divemaster and living the simple life is truly possible. At least for 3 days 2 nights, anyway.

So begins the introduction of myself to "roughing it".