Tuesday, 16 June 2009

Beware, call centre staff

Today is the day that I catch up on all my 'calling up and sorting out' errands. Not to say that I don't have any work. Actually, I have quite a lot of work. I'm just procrastinating. Anyway, my point is, you'll probably see more than one entry like this today.

Call to Citibank

I lost my credit card sometime 2 weeks ago so I cancelled it and they issued a new one, which obviously has a new credit card number. I haven't got around to checking my mailbox quite yet, so I haven't received it or activated it. I did try to pay my credit card bill last week, however, by calling up the call centre, asking for the new number and Maybank2u-ing to them. Following is the conversation that occurred after I got an SMS from M2U telling me that my payment was rejected:

Me: Hi, can I find out why my payment got rejected?

Him: I'm not sure, ma'am, it might be because the card isn't activated yet.

Me: Well that's ridiculous, I called last week and the lady said it was fine if I made the payment. Who's going to pay me back my Interbank Giro fee of RM2?

Him: Oh, your card doesn't need to be activated to make payment. I'll activate your card for you now.

Me: What? You just said I don't need my card to be activated to make the payment, but I need to activate my card now?

Him: Yes.

Me: ... I don't understand.

Him: You need to activate your card.

Me: Why?

Him: Have you received your card?

Me: No, I don't have it yet.

Him: Oh, then it's better if you don't activate your card if you don't have it yet.

Me: I know. I'm not calling you to activate my card [fuckwit]. I just want to know why my payment was rejected. Let's not talk about activating cards anymore. Now will you tell me why my payment was rejected?

Him: Maybe it's because the account number is wrong. You'll have to check with them if the account number is correct.

Me: Can I check with you?

Him: Okay.

Me: Please read me the account number.

Him: xxxx-xxxx-xxxx-xxxx

Me: Okay, the account number was wrong. That was all I needed to know. Thank you.

Yep. Beware, call centre wallas. Today's the day of reckoning.

It's not what it looks like

You know what's a shame? I'll tell you what's a shame. Obviously, otherwise this wouldn't be a blog entry.

It's a shame that people think it's weird for other people to want to be alone. It's a shame that they automatically think that there's something wrong with you. There doesn't have to be something wrong with you to want to be alone.

For example, I love my alone time. I cherish it. I especially love it when both my sisters are away. I love just kicking back and watching TV and generally just being alone. That's another reason why going home for lunch is so awesome for me.

As an extension of this, I love going out for Saturday/Sunday lunches/dinners alone with a good book (and my Archos and heavy duty headphones on Sundays, because that's family day). For a long time, it was IT by Stephen King, just because it was such a thick book. I swear the waiters at Nero Fico saw the progress as I made my way through the book week by week.

And then of course, there are the glances by people who generally think it's odd that I'm sitting there alone having dinner on Saturday night. That sucks, because honestly, I couldn't think of a better way for myself to spend Saturday night other than just chilling out, having a good dinner and a couple of drinks, with or without other people.