Customer Service Review: Scuba Junkie, Sipadan

Business: Dive operator
Location: Block B Lot 36, Semporna, Semporna Seafront, Sabah
Website: http://www.scuba-junkie.com

The situation:

Whoren, Anini and I decided at the absolute last minute that we had to get out of Kay Ell for NYE. 2 days later, we'd booked our flights, with Anini having found Scuba Junkie somewhere on the interweb.

The happening:

By the time we arrived in Tawau Airport, we weren't too hopeful, because they'd called that day and tried to confirm that we were arriving 29th January instead of 29th December, and then tried to tell us that Sipadan was fully booked for our dates.

Plus points:

• Airport pickup arrived on time, with a suitably smiley and courteous local man at the wheel.
• We arrived at the Scuba Junkie dive shop and accomodations faster than expected (a plus in my book).
• The guy at the front desk was actually quite helpful, if sometimes on another planet, and actually pointed us to a really good restaurant.
• The staff are always very smiley and helpful.
• The dive masters and instructors are actually awesomely nice and friendly. Plus not too bad looking.
• As divers, you don't have to set up your own tanks and BCDs. Just relax.
• The dive masters pay attention to what you want to see down there and try to accomodate you. Or maybe it was just me.
• If you're there over a festive holiday, they will probably hold a fancy dress party at the bar (only one in town), where everyone actually comes in fancy dress.
• If you bring your own alcohol, they allow you to store it in the fridge and drink it at the bar.

Minus points:

• I can't think of any.

The Verdict: I love Scuba Junkie.