Customer Service Review: Malaysian Paintball Academy

Business: Paintball training and services
Location: Kompleks Sukan Astaka, Petaling Jaya
Website: N/A

The situation:

My uncle wanted to try out his new paintball gun on live, moving targets that weren't squirrels, so we all piled into his 4x4 and drove up to Kompleks Sukan Astaka for a morning's session. He'd booked some playing time the day before.

The happening:

One of the staff members greeted us quite warmly for 10am on a Sunday morning (only crazies are friendly at that time, if you ask me), and promptly asked as what we needed in terms of equipment and what package we were looking for. He provided us a quick rundown of the packages and recommended one for us, which we took.

A trainer then popped up out of nowhere, all decked out in full paintball gear, meaning the padded shirts and pants complete with rambo-style bandannas with Gucci logos all over it. He explained the safety precautions, and then gave us an extensive run-through of how to play paintball, complete with tips on how to hide and shoot for best effect.

After some testing of the guns, we discovered that crazy old man's (i.e. my uncle) personal paintball gun wasn't working properly, and after some time a cousin decided to wake up and show up, meaning we tested the staff's ability to respond to surprises quite a bit. They responded well, promptly bringing up guns and pellets from nowhere. I swear, it's like a magic show.

The staff also facilitated the big playing field quite smoothly, allowing us to play, and then allowing other teams to play while we rested. It was pretty good. All in all, their customer service was off the charts. Friendly, prompt and uncomplaining. What more could you ask for?

The verdict: Awesome.