Customer Service Review: Plus Expressways Berhad

The Situation / Happening:

I've noticed lately that Plus Expressways Berhad goes above and beyond the call of duty, and I think they need to know that the efforts are appreciated. I've come across a few of their added services in my daily life, which probably aren't even all of it, but they're pretty great.

1. PLUS Ronda - PLUS Ronda cruises the PLUS highways in search of cars that have engine problems or have broken down by the side of the road. If the issue is minor and they are able to, they will help to fix it free of charge. If not, they also offer towing services, so that the cars and its occupants are able to get to safety. This service is 24/7, and I think must have prevent many more accidents from happening.
2. @plustrafik - Like many corporations, PLUS has taken to Twitter. The difference is that PLUS doesn't have to do it to get customers. They do it because they want their road users to be informed about the traffic on their highways, and to plan accordingly. As a road user, I've found this to be incredibly helpful.

The Verdict:

As a road user, I appreciate and love PLUS' efforts. As a Malaysian, I'm impressed with their innovation and dedication to safety and smooth traffic. See, guys? It's not always about the money; Malaysians do care; Malaysians can provide world class services.