The Situation:
I had ordered Domino's Pizza for dinner, and when I sat down to eat, I discovered that it was the wrong pizza.
The Happening:
I called them. They apologised profusely and immediately sent me the correct pizza. I was a bit disappointed that I didn't get a free pizza voucher, but I was so impressed that they called me twice to find out what went wrong that I didn't care.
The Verdict:
Five star customer service. Other companies could learn from the way Domino's treats its customers. Kudos and thanks, Domino's, for making the effort.
I had ordered Domino's Pizza for dinner, and when I sat down to eat, I discovered that it was the wrong pizza.
The Happening:
I called them. They apologised profusely and immediately sent me the correct pizza. I was a bit disappointed that I didn't get a free pizza voucher, but I was so impressed that they called me twice to find out what went wrong that I didn't care.
The Verdict:
Five star customer service. Other companies could learn from the way Domino's treats its customers. Kudos and thanks, Domino's, for making the effort.
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