Beware, call centre staff

Today is the day that I catch up on all my 'calling up and sorting out' errands. Not to say that I don't have any work. Actually, I have quite a lot of work. I'm just procrastinating. Anyway, my point is, you'll probably see more than one entry like this today.

Call to Citibank

I lost my credit card sometime 2 weeks ago so I cancelled it and they issued a new one, which obviously has a new credit card number. I haven't got around to checking my mailbox quite yet, so I haven't received it or activated it. I did try to pay my credit card bill last week, however, by calling up the call centre, asking for the new number and Maybank2u-ing to them. Following is the conversation that occurred after I got an SMS from M2U telling me that my payment was rejected:

Me: Hi, can I find out why my payment got rejected?

Him: I'm not sure, ma'am, it might be because the card isn't activated yet.

Me: Well that's ridiculous, I called last week and the lady said it was fine if I made the payment. Who's going to pay me back my Interbank Giro fee of RM2?

Him: Oh, your card doesn't need to be activated to make payment. I'll activate your card for you now.

Me: What? You just said I don't need my card to be activated to make the payment, but I need to activate my card now?

Him: Yes.

Me: ... I don't understand.

Him: You need to activate your card.

Me: Why?

Him: Have you received your card?

Me: No, I don't have it yet.

Him: Oh, then it's better if you don't activate your card if you don't have it yet.

Me: I know. I'm not calling you to activate my card [fuckwit]. I just want to know why my payment was rejected. Let's not talk about activating cards anymore. Now will you tell me why my payment was rejected?

Him: Maybe it's because the account number is wrong. You'll have to check with them if the account number is correct.

Me: Can I check with you?

Him: Okay.

Me: Please read me the account number.

Him: xxxx-xxxx-xxxx-xxxx

Me: Okay, the account number was wrong. That was all I needed to know. Thank you.

Yep. Beware, call centre wallas. Today's the day of reckoning.