Business: Delivering food from restaurants
Location: No. A-3-1, Jalan Sri Hartamas, 50480 Kuala Lumpur
Website: http://www.roomservicedeliveries.com
The Situation:
On May 1, 2008, Room Service Deliveries released a new menu with updated menus from existing and new restaurants. I began to ask them for menus before May 1, when they promised they would send me the new menu the second it came out.
Come May, nothing was in my mailbox. I called them to ask them for it when I ordered food. They told me the butler would bring it. Did he? Nope.
A while later, I tried to order from them but their website was outdated, so I got frustrated and just asked for a menu. Did it come? Nope.
On Monday, May 16, 2008, I received an SMS from Room Service Deliveries telling me that I had received a new menu with coupons. Was there anything in my mailbox? Nope. So I called them again, and a nice lady named Ati told me I'd receive it at the latest by Wednesday.
Today, Thursday, I came home thinking I could chill and order room service. Could I? Nope. Because there was no goddamn menu in my mailbox. I thusly proceeded to call Room Service Deliveries and tell the manager in no uncertain terms that I, a customer, had repeatedly asked for a menu, which their business depended on, and I had not received it.
He sent me a menu within half an hour while I was in the shower. Just one. Apparently when I said, "Send me five so that if I lose one, I'll never have to ask for one again", he thought I was kidding. I wasn't.
I forayed down to the mailroom and pilfered the two copies that my neighbor got. Two. My neighbor. Right next door. Got two. I got none after asking for like 5x.
Plus points:
- Them peeps are always polite.
- Them peeps are also always stupid, and 1 unit of stupid = 100 units of polite, so they lose.
I wouldn't depend on Room Service Deliveries as your only source of food. You'd probably starve before they got it to you, while your neighbor gets 4 free meals.
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